Refund policy

1. Overview

At Kavod Dor, we take pride in the quality of our products. We want you to be happy with your purchase, and we will always work to resolve any genuine issues with your order.

Please read this policy carefully before placing an order, as it outlines when returns and refunds are and are not available. This policy is to be read in conjunction with our Terms of Service and is subject to your rights under the Australian Consumer Law (ACL).



2. Change of Mind Returns

We strongly encourage you to review your order carefully — including the product type, size, and quantity — before completing your purchase. If you have any questions about a product prior to ordering, please contact us and we will be happy to assist.

By placing an order with us, you acknowledge and accept that change-of-mind refunds and returns are not available.



3. Eligible Returns & Refunds

We will accept a return and offer a remedy in the following circumstances:


a) Damaged Goods Upon Arrival

If your item arrives physically damaged — for example, torn, broken, or otherwise compromised during transit — you are entitled to a remedy. You must:

  • Contact us within 7 days of receiving the item;
  • Provide your order number and a clear description of the damage; and
  • Supply photographic evidence of the damaged item and its packaging.

We will assess your claim and, if approved, offer a replacement, store credit, or refund at our discretion.


b) Faulty or Defective Items

If your item has a manufacturing defect — such as a printing error, stitching fault, or material defect that was present at the time of purchase — please contact us within 14 days of receiving your order. Evidence of the fault will be required.

Faults caused by normal wear and tear, misuse, or failure to follow care instructions are not covered under this policy.


c) Incorrect Item Received

If you receive an item that is different from what you ordered (e.g., wrong product, wrong colour, or wrong size as specified in your order), please contact us within 7 days. We will arrange for the correct item to be sent to you or provide a full refund.



4. Your Australian Consumer Law Rights

Under the ACL, you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For more information about your rights under the ACL, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.



5. How to Submit a Return or Refund Request

To submit a claim, please contact us using the details in Section 8 and include the following information:

  • Your full name and order number;
  • The reason for your return or refund request;
  • A clear description of the issue; and
  • Photographic evidence (required for damaged, faulty, or incorrect items).

We aim to respond to all requests within 3 business days. Please do not return any items until your claim has been reviewed and approved by us. Unauthorised returns will not be accepted and may be returned to you at your cost.



6. Refund Method & Timeframes

If your return or refund request is approved, we will issue the remedy via one of the following methods:

  • Replacement item dispatched at no additional cost to you;
  • Store credit applied to your account; or
  • Refund to your original payment method.

Refunds to your original payment method are typically processed within 5 to 10 business days, depending on your bank or payment provider. We are not responsible for any delays caused by your financial institution once the refund has been issued from our end.



7. Return Shipping

If a return is approved and the item is required to be sent back to us, the following applies:

  • If the return is due to our error (damaged, faulty, or incorrect item), we will cover or reimburse reasonable return shipping costs;
  • You are responsible for ensuring the item is securely packaged for return; and
  • We recommend using a tracked shipping service, as we are not responsible for items lost in transit on their way back to us.

Return shipping instructions will be provided upon approval of your claim.



8. Contact Us

To submit a return or refund request, or if you have any questions about this policy, please contact us:

Business Name: Kavod Dor

Email: kavoddor@gmail.com